Description

Position Summary

ScholarMatch is seeking a full-time, non-exempt Volunteer Program Associate - Engagement to play an important role in our growing non-profit. This position reports to the Volunteer Program Manager and is part of the college access program team. ScholarMatch’s college access program remotely provides robust college and financial aid services to high school students in the San Francisco Bay Area and nationally. This is a union position and is contracted until June 2027 with a possible extension based on program needs and funding opportunities.

The ideal candidate has a passion for our mission, the skillset to work with both volunteers and students, and an eagerness to bridge these communities together with ScholarMatch as we strive to foster a just, equitable, prosperous future for all. The position is remote, but candidates must be located in the San Francisco Bay Area. 

General Responsibilities

• Respond promptly to volunteer inquiries within 48 business hours via the team's external-facing email account and phone
• Review, track, score, and follow up on coach training and intake progress, including new coach applications, training module submissions, incomplete onboarding submissions, and background check process
• Support new volunteer recruitment efforts including prospective volunteer info sessions, outreach, and newsletter communications
• Develop and distribute coach newsletter content and outgoing coach communications
• Assist with the college coach and student matching process
• Support a caseload of college coach volunteers with college admissions and financial aid topics via email, phone, and/or video conferencing
• Provide scheduling, data entry, and administrative support for coach programming, student engagement, retention, and offboarding
• Update and maintain volunteer contact and internal record information as needed
• Support the planning, development, and facilitation of volunteer webinars, info sessions, and coach-led external programming, including technical support
• Support coach retention strategies such as National Volunteer Week and regional coach meetups
• Support with the coach report follow-up process
• Support internal community platforms including the Coach Varsity Gallery and Coach Resource Page
• Support the revamp of program content, materials, and assignments, and contribute to ongoing monthly coach webinars and programming
• Support grant relationships, including scheduling meetings, gathering data, and contributing to reporting efforts
• Support the scholarship application and interview process
• Provide themes and trends from caseload data to assess student progress and inform program recommendations
• Perform all other duties as assigned with an all-hands-on-deck mindset

Requirements

Qualifications

• Bachelor’s degree
• One (1) year of administrative experience  
• Must have outstanding oral and written communication and organization skills
• Must have experience with Office Suite/Google Suite
• Must be able to be flexible and work in a collaborative and remote work environment
• Must be able to hold sensitive information confidentially, and navigate urgent and sensitive student issues with care, maturity, and responsibility
• Must be able to perform all functions of this position within what would be deemed to be reasonable accommodations
• Must be able to communicate effectively with a variety of personalities throughout the organization
• Must be comfortable working in an anti-racist organization with a diverse group of community constituents and internal staff at all levels

Preferred but not Required

• Experience with Airtable, Basecamp, Zoom